Support Center
Billing & Your Account
Where to update your payment method, read invoices, and understand the difference between your plan and usage charges.
Your bill has two parts: your monthly plan (Starter, Growth, or Pro) and usage — the texts, calls, emails, and AI activity your account consumes. Both are visible in one place.
Steps
- Go to Settings → Billing in your account.
- Add or update your payment method — your plan renews against it automatically.
- Review invoices and charges on the same page; plan and usage appear as separate line items.
- Usage (texting, calling, email volume, AI) draws from a credit balance that auto-reloads when it runs low — you set the threshold.
- To change plans, compare what each tier includes on the pricing page and upgrade from your account, or contact us for Enterprise.
- Questions about a specific charge? Message support with the invoice line and we'll walk through it.
Good to know
- If texts or emails suddenly stop sending, check the usage balance first — an empty wallet pauses usage-based sending.
- Usage scales with activity: a busy month of SMS and AI calls will show a bigger usage line. That usually means the system is winning you business.
- Cancel or downgrade anytime — plans are month to month.
Related
Still Stuck?
Search the support center, check Troubleshooting, or send us a note — a real person will help you out.
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