Something Not Working?
Find your symptom below — nine times out of ten the fix is one setting.
Common Symptoms
My text messages aren't sending
Almost always A2P registration: either not started, still pending, or rejected for a business-info mismatch. Texting to US numbers is blocked until it's approved. → See: Check SMS Registration (https://simbl.ai/support/sms-registration/)
My website isn't loading on my domain
DNS isn't verified yet (up to 24h), the records don't match what the connect screen showed, or Cloudflare proxying is on (set it to DNS-only). → See: Fix Domain Setup (https://simbl.ai/support/connect-domain/)
My edits aren't showing on the live site
You saved a draft but didn't publish. Save stores changes; Publish makes them live. → See: Publishing Guide (https://simbl.ai/support/edit-website/)
My emails are going to spam
No dedicated sending domain, or it isn't verified. Set it up and warm it before big sends. → See: Sending Domain Setup (https://simbl.ai/support/sending-domain/)
Appointments show at the wrong time
Your account timezone is wrong — it drives every calendar. Fix it in Business Profile, then re-check the calendar. → See: Check Your Timezone (https://simbl.ai/support/getting-started/)
A form isn't creating contacts
Test it live: submit the published page (not the builder preview). If it still fails, confirm the page references the right form from the library. → See: Test Your Forms (https://simbl.ai/support/forms/)
My automation didn't run
It's in draft — publish it. If published, run a test contact through and watch each step; also confirm the trigger's filter matches your form. → See: Automation Checklist (https://simbl.ai/support/automations/)
A teammate can't see leads
Their user has 'Only Assigned Data' on and the leads aren't assigned to them. Assign leads automatically in a workflow, or widen their access. → See: Permissions Guide (https://simbl.ai/support/team-access/)
The chat widget isn't answering
Live chat needs a human watching, SMS-chat needs A2P approval, and AI chat needs the bot trained and enabled for that channel. → See: Chat Widget Guide (https://simbl.ai/support/chat-widget/)
A payment link says it's expired
Links deactivate after the invoice due date. Clone the invoice with a new date and resend. → See: Payments Guide (https://simbl.ai/support/payments/)
A social post failed to publish
The platform login expired — reconnect the account in Social Planner and re-queue the post. → See: Reconnect Accounts (https://simbl.ai/support/social-planner/)
I can't log in
Use the password reset on the login page. Still stuck? Contact support from this site with your account email. → See: Contact Support (https://simbl.ai/support/contact/)
Jump to a Fix
My text messages aren't sending
Almost always A2P registration: either not started, still pending, or rejected for a business-info mismatch. Texting to US numbers is blocked until it's approved.
Learn more →My website isn't loading on my domain
DNS isn't verified yet (up to 24h), the records don't match what the connect screen showed, or Cloudflare proxying is on (set it to DNS-only).
Learn more →My edits aren't showing on the live site
You saved a draft but didn't publish. Save stores changes; Publish makes them live.
Learn more →My emails are going to spam
No dedicated sending domain, or it isn't verified. Set it up and warm it before big sends.
Learn more →Appointments show at the wrong time
Your account timezone is wrong — it drives every calendar. Fix it in Business Profile, then re-check the calendar.
Learn more →A form isn't creating contacts
Test it live: submit the published page (not the builder preview). If it still fails, confirm the page references the right form from the library.
Learn more →My automation didn't run
It's in draft — publish it. If published, run a test contact through and watch each step; also confirm the trigger's filter matches your form.
Learn more →A teammate can't see leads
Their user has 'Only Assigned Data' on and the leads aren't assigned to them. Assign leads automatically in a workflow, or widen their access.
Learn more →Still Not Fixed?
Send us the symptom and your account email — we'll take it from there.
Contact Support