Support Center

The Website Chat Widget

Put a chat bubble on your site — live chat, text-message chat, or WhatsApp — and answer everything from your unified inbox.

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The chat widget turns anonymous visitors into conversations. Pick the style that fits how you work: live chat (real-time, someone answers now), SMS chat (visitor leaves a message with their number, you reply by text), or let Conversation AI answer it for you.

Steps

  1. Go to Sites → Chat Widget and click + New.
  2. Choose the type: all-in-one, SMS/email chat, live chat, or WhatsApp.
  3. Customize the window title, intro message, fields, and colors to match your brand.
  4. On a SIMBLAI-hosted website or funnel, enable the widget directly on the site.
  5. On an external site, click Get Code and paste the snippet into your site's header (or Google Tag Manager).
  6. Send a test message from your own site and watch it arrive in Conversations.
  7. Optional: connect Conversation AI so the widget answers questions and books appointments automatically.

Good to know

  • SMS-chat mode needs a working phone number with A2P approval to send the text replies.
  • Live chat only works if someone's watching — pair it with a notification workflow or the mobile app, or let Conversation AI cover it.
  • Install the code once, site-wide. Doubling it up causes conflicts.

Related

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