Support Center

Reviews & Reputation Setup

Link Google and Facebook, request reviews by text and email — manually or automatically — and reply to everything from one screen.

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Reviews drive local search rank and trust. SIMBLAI centralizes the whole loop: request → collect → respond, with Reviews AI drafting the replies if you want.

Steps

  1. Go to Settings → Integrations and connect Google Business Profile — sign in with the Google account that has Owner or Manager access to your listing, and pick your business location.
  2. Connect your Facebook page the same way.
  3. Open Reputation → Settings and customize your review-request message and link (the guided setup wizard walks you through it the first time).
  4. Send a manual request anytime from a contact's quick actions.
  5. Automate it: in a workflow, add the Review Request action after "Appointment Completed" or job-done triggers.
  6. Incoming reviews appear in Reputation → Reviews (and your inbox) — reply by hand or turn on Reviews AI.

Good to know

  • The Google connection fails silently if your account isn't an Owner/Manager on the listing — check that first.
  • With both Google and Facebook connected, requests split ~50/50 between them by default — adjust "review balancing" if you want everything pointed at Google.
  • The request message is set globally in Reputation Settings; the workflow action reuses it.

Related

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