Support Center
Payments & Invoicing
Connect a payment processor, send professional invoices, request payment by text, and track every transaction.
Connect Stripe (or another processor) once, and SIMBLAI can invoice, take payments by text message, and log every transaction against the contact.
Steps
- Go to Payments → Integrations and connect Stripe (or your processor) by logging in and authorizing.
- Set your invoice defaults under Payments → Invoices & Estimates → Settings: logo, business info, terms, reminders.
- Create your products/services once under the Products tab so invoicing is two clicks.
- Send an invoice: Payments → Invoices & Estimates → + New, add the client and items, set the due date, then Send by email, text, or both.
- Or request payment mid-conversation: open the contact in Conversations, choose SMS, click Request Payment, pick the product and amount.
- Track everything under Payments → Transactions; recurring subscriptions and orders have their own tabs.
- Test first: send yourself a test-mode invoice end to end before the first real one.
Good to know
- Test-mode invoices can't be flipped live — clone and resend in live mode.
- Payment links deactivate after the due date; if a client says the link is broken, check the date and clone with a new one.
- One-time charges and recurring subscriptions can't share a single invoice.
Related
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