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Your Business Phone

Get a business number inside SIMBLAI, make and receive calls from the platform, and turn on call recording.

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Your SIMBLAI number is the hub for calls, texts, missed-call text-back, and Voice AI. Every call logs to the contact record automatically.

Steps

  1. Go to Settings → Phone Numbers and click + Add Number.
  2. Pick your country, filter by area code or capabilities (voice/SMS), choose local or toll-free, and click Proceed to Buy.
  3. US numbers may require a quick one-time identity verification (ID + selfie) — normal carrier compliance.
  4. To call: click the phone icon in the top bar to open the dialer, then dial or search a contact by name.
  5. Turn on recording: Settings → Phone Numbers → three dots next to your number → Edit Configuration → enable Call Recording.
  6. Also enable the recording disclosure message — many US states legally require callers to be told they're being recorded.
  7. Recordings and call logs appear on the contact record and in Reporting → Call Reporting.

Good to know

  • Numbers carry a small monthly rental plus per-minute usage — visible in your billing.
  • Texting from the number won't deliver in the US until A2P registration is approved (see the SMS guide) — start that first.
  • Keep your existing number: forward it to your SIMBLAI number, or port it in fully.

Related

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