Support Center
Your Business Phone
Get a business number inside SIMBLAI, make and receive calls from the platform, and turn on call recording.
Your SIMBLAI number is the hub for calls, texts, missed-call text-back, and Voice AI. Every call logs to the contact record automatically.
Steps
- Go to Settings → Phone Numbers and click + Add Number.
- Pick your country, filter by area code or capabilities (voice/SMS), choose local or toll-free, and click Proceed to Buy.
- US numbers may require a quick one-time identity verification (ID + selfie) — normal carrier compliance.
- To call: click the phone icon in the top bar to open the dialer, then dial or search a contact by name.
- Turn on recording: Settings → Phone Numbers → three dots next to your number → Edit Configuration → enable Call Recording.
- Also enable the recording disclosure message — many US states legally require callers to be told they're being recorded.
- Recordings and call logs appear on the contact record and in Reporting → Call Reporting.
Good to know
- Numbers carry a small monthly rental plus per-minute usage — visible in your billing.
- Texting from the number won't deliver in the US until A2P registration is approved (see the SMS guide) — start that first.
- Keep your existing number: forward it to your SIMBLAI number, or port it in fully.
Related
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